Customer Services. Privacy and Legal
Customer Services
If you are dissatisfied in any way with our service or products,
please contact our customer services on 0800 612 1033, or by
e-mail web@gassafe.tv
Contact Address for customer services :
Gas Safe Tees Valley
P O Box 218
Middlesbrough
TS5 4YW
Registered Office Address of Franchisee :
Company Registration 166754
Emanuel Spence Ltd
Letitia Industrial Estate
Middlesbrough
TS5 4BE
Refunds and Returns
We will refund or replace any defective products
Privacy Policy
We are committed to safeguarding the privacy of our website
visitors; this policy sets out how we will treat your personal
information.
(1)
What information do we collect?
We may collect, store and use the following kinds of personal
data:
[(a)
information about your computer and about your visits to and use of
this website (including [your IP address, geographical location,
browser type, referral source, length of visit and number of page
views.
[(b)
information relating to any transactions carried out between you and
us on or in relation to this website, including information relating
to any purchases you make of our goods or services
[(c)
information
that you provide to us for the purpose of registering with us.
[(d)
information that you provide to us for the purpose of subscribing to
our website services, email notifications and/or newsletters.
[(e)
any other information that you choose to send to us.
[(f)
OTHER INFORMATION.]
[(2)
Cookies
A
cookie consists of information sent by a web server to a web
browser, and stored by the browser. The information is then sent
back to the server each time the browser requests a page from the
server. This enables the web server to identify and track the web
browser.
We [may] use [both] [“session” cookies] [and “persistent”
cookies] on the website.
[We will use the session cookies to: keep track of you whilst
you navigate the website; and We will use the persistent cookies to:
enable our website to recognise you when you visit;
[Session cookies will be deleted from your computer when you
close your browser.]
[Persistent cookies will remain stored on your computer until
deleted, or until they reach a specified expiry date.]
[We
use Google Analytics to analyse the use of this website.
Google Analytics generates statistical and other information
about website use by means of cookies, which are stored on users'
computers. The
information generated relating to our website is used to create
reports about the use of the website. Google will store this
information. Google's
privacy policy is available at: http://www.google.com/privacypolicy.html.]
[Our
[advertisers/payment services providers] may also send you cookies.]
[We
publish Google Adsense interest-based advertisements on our website.
These are tailored by Google to reflect your interests.
To determine your interests, Google will track your behaviour
across the web using cookies.
You can view, delete or add interest categories associated
with your browser using Google's Ads Preference Manager, available
at: http://www.google.com/ads/preferences/.
You can opt-out of the
Adsense partner network cookie at: http://www.google.com/privacy_ads.html.
However, this opt-out mechanism uses a cookie, and if you
clear the cookies from your browser your opt-out will not be
maintained. To ensure that an opt-out is maintained in respect of a
particular browser, you should use the Google browser plug-in
available at: http://www.google.com/ads/preferences/plugin.]
Most browsers allow you to reject all cookies, whilst some browsers
allow you to reject just third party cookies.
For example, in Internet Explorer you can refuse all cookies
by clicking “Tools”, “Internet Options”, “Privacy”, and selecting
“Block all cookies” using the sliding selector.
Blocking all cookies will, however, have a negative impact
upon the usability of many websites[, including this one].]
(3)
Using your personal data
Personal
data submitted on this website will be used for the purposes
specified in this privacy policy or in relevant parts of the
website.
We may use your personal information to:
[(a)
administer the website;
[(b)
improve your browsing experience by personalising the website;]
[(c)
enable your use of the services available on the website;]
[(d)
send to you goods purchased via the website, and supply to you
services purchased via the website;]
[(e)
send statements and invoices to you, and collect payments from you;]
[(f)
send you general (non-marketing) commercial communications;]
[(g)
send you email notifications which you have specifically requested;]
[(h)
send to you [our newsletter and other] marketing communications
relating to our business [or the businesses of carefully-selected
third parties] which we think may be of interest to you by post or,
where you have specifically agreed to this, by email or similar
technology (you can inform us at any time if you no longer require
marketing communications)
[(i)
provide third parties with statistical information about our
users – but this information will not be used to identify any
individual user;]
[(j)
deal with enquiries and complaints made by or about you
relating to the website; and]
[(k)
OTHER USES.]
[Where you submit personal information for publication on our
website, we will publish and otherwise use that information in
accordance with the license you grant to us.]
[We will not without your express consent provide your
personal information to any third parties for the purpose of direct
marketing.]
[All our website financial transactions are handled through
our payment services providers
Sage Pay or
Paypal
We do not store any of your financial or credit card information
this is handled by Sage pay or Paypal,
You should only provide your personal information to
Sage Pay or
Paypal after reviewing the
Sage Pay or
Paypal privacy policy (available at www.paypal.com).
We will share information with
Sage pay or
Paypal only to the extent necessary for the purposes of processing
payments you make via our website.].We
do store securely credit card information taken by telephone or
secure form submission.
(4)
Disclosures
We
may disclose information about you to [any of our employees,
officers, agents, suppliers or subcontractors] insofar as reasonably
necessary for the purposes as set out in this privacy policy.
In
addition, we may disclose information about you:
(a)
to the extent that we are required to do so by law;
(b)
in connection with any legal proceedings or prospective legal
proceedings;
(c)
in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud
prevention and reducing credit risk); and
[(d)
to the purchaser (or prospective purchaser) of any business or asset
which we are (or are contemplating) selling.]
Except as provided in this privacy policy, we will not
provide your information to third parties.
[(5)
International data transfers
Information that we collect may be stored and processed in
and transferred between any of the countries in which we operate in
order to enable us to use the information in accordance with this
privacy policy.
Information which you provide may be transferred to countries
[(including [the United States], [Japan], which do not have data
protection laws equivalent to those in force in the European
Economic Areas (EEA).
[In addition, [personal information that you submit for
publication on the website] will be published on the internet and
may be available, via the internet, around the world.]
You expressly agree to such transfers of personal
information.]
(6)
Security of your personal data
We will take reasonable technical and organisational
precautions to prevent the loss, misuse or alteration of your
personal information.
[We will store all the personal information you provide on
our secure (password- and firewall- protected) servers. All
electronic transactions you make to or receive from us will be
encrypted [using SSL technology].]
Of course, data transmission over the internet is inherently
insecure, and we cannot guarantee the security of data sent over the
internet.
[You are responsible for keeping your password and user
details confidential. We will not ask you for your password.]
(7)
Policy amendments
We may update this privacy policy from time-to-time by
posting a new version on our website.
You should check this page occasionally to ensure you are
happy with any changes.
[We may also notify you of changes to our privacy policy by
email.]
(8)
Your rights
You may instruct us to provide you with any personal
information we hold about you.
Provision of such information may be subject to the payment
of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for
marketing purposes by email
at any time. (In
practice, you will usually either expressly agree in advance to our
use of your personal data for marketing purposes, or we will provide
you with an opportunity to opt-out of the use of your personal data
for marketing purposes.)
(9)
Third party websites
The website contains links to other websites. We are not
responsible for the privacy policies or practices of third party
websites.
(10)
Updating information
Please let us know if the personal information which we hold
about you needs to be corrected or updated.
(11)
Contact
If
you have any questions about this privacy policy or our treatment of
your personal data, please write to us by email to
web@gassafe.tv
or by post to
Gassafe Tees Valley Ltd, PO Box MIDD 218, MIddlesbrough TS5 4YW
(12)
Data controller
The data controller responsible for
our website is Gas Safe Tees Valley Ltd
Our data protection registration
number is Z5744291
(13) Franchise
Gas Safe Tees valley is operated as a
franchise from Gas Safe Tees Valley Ltd.
Gas Safe Tees Valley is a trading name of
Emanuel Spence Ltd.
Emanuel Spence Ltd
Letitia Industrial Estate
Middlesbrough
TS5 4BE
Company Registration 166754
(14) Gas Safe Registration
The Gas Safe registered engineers who carry
out the work are registered under registration number 11135.
